King Suite
- 1 King-size bed
Hotel · Hanoi · Ha Noi Municipality
Family Suite Hotel
A family-focused stay in the heart of Hanoi, with spacious rooms and service that gets consistently high marks.
- Central location steps from Hoan Kiem Lake
- Large family rooms and suites with city views
- Rated 9.6 for comfort and facilities
8.9
Great
1426 reviews
Booking.com 8.9 · 1426 reviews
About
Family Suite Hotel
Family Suite Hotel sits on Hang Hanh Street, a five-minute drive from Hoan Kiem Lake in Hanoi's Old Quarter. The 17-room property keeps things personal, with city-view rooms, soundproofing, and a 24-hour reception. Wallet-friendly for the location, the hotel also has a lift, currency exchange, and car hire available on site.
Rooms are designed with families in mind — the Family Room sleeps four on two queen beds, and the larger Suites add a couch and office table. Breakfast gets regular praise for its variety, and the team is known for being responsive, offering tips on the area and arranging airport transfers.
- Non-smoking rooms
- Wi-Fi
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Central Old Quarter location — A five-minute drive from Hoan Kiem Lake, with many guests noting it's an easy walk to the lake and the old quarter, yet on a quieter street.
- Spacious family rooms — The Family Room sleeps four on two queen beds with a couch and office table, while the Suites offer extra room for spreading out.
- Highly rated comfort and facilities — Guests rated comfort and facilities at 9.6, with soundproofed rooms, air conditioning, and flat-screen TVs as standard.
- Exceptional staff — Staff scored 9.5, with guests routinely highlighting their responsiveness, friendliness, and local tips.
–
Worth weighing
4 to weigh- No on-site parking — There's no parking listed at the hotel, so you'll likely rely on public transport or car hire.
- Pets are not allowed — If you're traveling with a pet, this won't be the place, as the policy is explicitly 'not allowed'.
- Check-in window is limited — Check-in runs from 13:00 to 23:30, so late arrivals after midnight may need to make arrangements.
- Some reviews note noise or size — One guest rated the stay lower, mentioning the room size and city view as less ideal, though this is not a common thread.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Suite
- 1 King-size bed
Triple Room
- Sleeping arrangements for 3 persons
- City view
- Shower
- Jacuzzi
- Heating
Family Room
- 2 Queen Size Beds
- City view
- Shower
- Jacuzzi
- Heating
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Lift
- Currency exchange
- Luggage storage
- Safe deposit box
Room Features
- Air conditioning
- Heating
- Soundproofed rooms
- Mini-bar
- Electric kettle
- Flat-screen TV
- Dining table
- Ironing facilities
Services
- Paid airport shuttle
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Room service
- Housekeeping
Wellness
- Spa & wellness centre
- Back massage
- Head massage
- Full body massage
- Foot massage
- Public Bath
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.9/10 from 1,426 reviews
Booking.com · 8.9 · 1426 reviews
8.9Verified guest“Great stay. The central location made it easy to walk to attractions, restaurants, and shops, including the old quarter and the lake. The staff were responsive, and the hotel felt quiet.”
8.9Verified guest“Rooms were a good size, en suite, with a couch and a big window. Every staff member was genuinely helpful and exceptionally friendly.”
8.9Verified guest“Breakfast had a huge variety of treats.”
8.9Verified guest“The location was excellent and very comfortable, a 10-minute walk from the bus station. The staff were friendly, as I hoped.”
8.9Verified guest“The Suite with City View had a lovely view, nice for getting a feel for the local area. The suite was bigger than I expected, with plenty of room for the family.”
8.9Verified guest“The room was clean, and the staff were hospitable, especially helpful with local tips and arranging airport transport.”
04 — Location
Getting around Hanoi
The property sits in Hanoi.
Old Quarter: Stay in the heart of Hanoi's oldest neighborhood, where narrow streets are packed with street food, shops, and colonial architecture. The hotel is a short walk from the main action yet on a quieter street, per guests.
Hoan Kiem Lake: The lake is about five minutes by car, and many guests note it's within easy walking distance. It's a natural starting point for exploring the city, with the Ngoc Son Temple and the red Huc Bridge nearby.
39B Hang Hanh Street, Hanoi, Ha Noi Municipality, Vietnam
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 13:00-23:30
- Check-out
- By 01:00-11:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 17 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 13:00 to 23:30, and check-out is from 01:00 to 11:00.
Is parking available?
The hotel does not list parking facilities. Options like car hire are available on site if you need a vehicle.
Are pets allowed?
No, pets are not allowed at the hotel.
Does the hotel offer airport transfers?
Yes, there is a paid airport shuttle service, and guests mention staff helps arrange transportation.
What room types are available?
The hotel has King Suites, Suites, Triple Rooms, and Family Rooms. The Family Room sleeps four with two queen beds, and Suites include a couch and office table.
Is there a spa or wellness center?
The hotel lists a spa and wellness centre with massage services including back, head, full body, and foot massages, plus a public bath.
The bottom line
For families wanting a central base in Hanoi's Old Quarter, Family Suite Hotel delivers spacious rooms and a staff that consistently earns praise. The lack of parking and a strict check-in window are practical caveats, but the overall value and top-tier comfort make it a solid choice.
8.9Best for families seeking a central, well-run hotel with space to spread out.
Ready to book Family Suite Hotel?
Tap through and we’ll open our booking partner’s site, with live prices and availability for your exact dates.
No payment on this site — you complete the booking on our partner’s site.